Consumer Reviews of IKO shingles
Popularity:
#10 of 11 brands of shingles
25% of customers recommend
24 reviews
Read more about IKO shingles
Read reviews of other Shingle brands
|
Date created: 2021-06-15
Name: W H
Location: Omaha, NE
Satisfaction Rating:
Very Unsatisfied
Review:
"Bad shingles, worse customer service"
Run far away. A light breeze is blowing ours off and after a very lengthy warranty review by Iko they denied the claim based on an excuse that makes zero sense and we’ve had two uninvolved roofers tell us was not the cause of failure. It was 100% the shingle failing and Iko won’t back their product.
Date created: 2021-05-08
Name: Marcel Gaumond
Location: Gatineau, QC
Satisfaction Rating:
Very Unsatisfied
Review:
"Extremely Poor Customer Service from Iko"
Iko is by far the worst roofing company when comes customer service. We live in a condo building built in 2014 and shingle problems started day one. We were never able to get replacement or corrective measures from them. The problem is always others from Iko. Extremely poor service, Extremely poor products == don’t do business with them. There are other serious and professional companies out there that will serve you much better than Iko.
Date created: 2021-01-07
Name: Dawn Bertand
Location: Jacksonville, Fl
Satisfaction Rating:
Very Satisfied
Review:
"Awe Struck By IKO Dynasty"
I was skeptical about selling Iko with the bad reviews that I have seen. But, what I learned from much investigating (some of which my customers shared with me) is that there was a problem at a few factories but all issues got resolved. After months of research, one of my customers who is an Army Corp engineer determined Iko was the best roof to put on his house. It is noteworthy that since Iko had the manufacturing issues they no longer outsource their materials as many of other shingle manufactures do. All the materials are now made in-house so that the product is consistent. Which has made them the only shingle manufacturer that can still produce a lot of material during the 2020 Shingle shortage. I also know from watching some of my competitors install roofs that some are cutting corners and not installing every product required by the manufacture for the warranty. Then if a problem arises they blame the manufacture for lack of warranty coverage. I personally love Iko! It is one of the heaviest, sturdiest architectural shingle on the market. Iko has the longest basic bumper to bumper warranty without having to buy a useless extended warranty. I fell in love with the Dynasty line. The color Glacier is a brilliant blend of colors and gives your roof a slate look for less money. I recently installed it on a million dollar home. The entire Dynasty line is just stunning. Every time I install a color I haven't seen on a home yet I am in awe! I will install Dynasty on every home I will ever own! As I Project Manager, I can't beat the personal attention I get from my local rep. If I get hit with an odd ball question I can't answer, I can call her while with my homeowner and get the answer. She even came out to some of my builds to ensure my customers were doing well and answered some of my future customers questions about the shingles. Great customer service!
Date created: 2020-12-08
Name: Geri Vallozzi
Location: Woodbridge
Satisfaction Rating:
Very Unsatisfied
Review:
"Poor Quality Shingles not Backed by Warranty"
Shingles installed back in 2009 did not last and 25-30 year warranty not honored after providing ample documents, pics, and sample shingles as per warranty policy. To make matters worse, in order to get your claim looked at, you must install new Iko shingles. Needless to say, the claim was declined based on improper installation of shingles (high nailing) which was done by a certified and reputable company in business for 25 years plus. All roofing company I explain my story all say to stay away from IKO.
Date created: 2020-09-02
Name: Louise HalSmith
Location: Ocean City, NJ
Satisfaction Rating:
Very Unsatisfied
Review:
"Failed Shingles Worthless Warranty"
First, I will start with the fact that I am a Material Specifier, Space Planner and a General Contractor & have been in the construction business for 4 decades. I installed IKO's "Crown Slate" color: "Regal Stone," on a condo I own in a shore town in NJ. Crown Slate is a Class IV shingle -- meaning that it has been tested for both Hail resistance (by steel balls being shot and hitting the shingles) and Wind Resistance. For wind, the shingles are warranted to stay on up to 110mph, with an additional limited warranty of up to 130 mph. That is why I spec'd this shingle for my condo. The barrier islands of NJ tend to get hit a few times per year with hurricanes and other wind events. Since Superstorm Sandy, the insurance industry (in this region) has tacked on an additional 2% Wind Deductible. While most insurance companies offer a discount for a Class IV shingles, they don't for the barrier islands. Hence the 2nd reason for spec'ing a Class IV because I wanted to be protected (lost the majority of my roof shingles during Sandy). IKOs "Crown Slate" was installed in May 2013. In April 2020, this barrier island had Wind Gusts documented to 64mph (see pic). Some of my Crown Slate disappeared to God knows where, while others flipped over and some remained on the roof. The shingles that flipped over, my roofing sub used to repair some of the areas. The lost shingles were repaired with whatever stock my roofer had available. I filed a claim with Iko immediately. After speaking with their local territory manager (whom I knew from the original spec). I gave them the timeline, a posted Wind mph pic, several pics of the damaged roof, the roof repair and completed their claim form. They didn't respond. So I called them after a few weeks, spoke with a rep (I won't name), asked why they had not replied to my claim package and they told me it was because I didn't send any of the roof samples. No one else in the Roofing Shingle industry requires this. How are you supposed to send roofing samples, if they blew away? What are you supposed to do in the meantime? I made several more calls to the Warranty Manager, as well as emails--each time following up my conversations with the reps to him and nothing. During those calls, I asked if Iko would send me a bundle or two of the same Crown Slate shingles, so I could repair the roof, then I would gladly send them the damaged shingles. They said, "No, they couldn't do that!" Well, of course they can and should do that. That is what CertainTeed does, if they have a failed roof. I wish I could post this story on IKO's website but they don't have any place to do so. I'm guessing it's b/c they'd have countless stories like mine (& I'm not just a regular homeowner). I guess I will have the roof completely redone (with CertainTeed), then sue Iko for all the Labor & Material, when this could've been settled by them honoring their Warranty and sending me the few requested bundles. Maybe all of the dissatisfied shingle owners should get together and file a Class Action Suit?
Date created: 2020-08-03
Name: D L
Location: Vermont
Satisfaction Rating:
Very Unsatisfied
Review:
"Poor quality products/ tiles failed/ company refuses to stand behind its products despite class action suits"
30 year shingles disintegrated. Iko ignored class action suit to replace faulty products. Roofers say it is universally known as a low quality product and company refuses to stand by its products and obligations. Stay away at all costs.
Date created: 2020-04-23
Name: Bill McGowan
Location: Albany, NY
Satisfaction Rating:
Very Unsatisfied
Review:
"Inferior Product"
We had our roof replaced back in 2009. In 2014 noticed that shingles installed (Iko) were lifting and folding over in moderate winds. Unable to get installing contractor to respond. (Loucks' Brothers, in Altamont, NY). Had continuous problems with shingles lifting. We are now in the process of getting our 10 year old roof replaced. Insurance adjuster came by to inspect roof and came to the conclusion that shingles were of very bad quality, not sealing properly and that contractor poorly installed.
Date created: 2020-04-09
Name: Donald Fessel
Location: Palmyra, IN
Satisfaction Rating:
Very Unsatisfied
Review:
"Worst shingle ever used I put shingles on for 42 yrs"
Warranty was no good they would not do anything about it. They wouldn’t even send a sales rep out. The shingles would blow off in 20 mph wind. Shingles were not manufactured right not enough glue to hold shingles down. I would never use Iko again.
Date created: 2020-03-19
Name: Rich B.
Location: CT
Satisfaction Rating:
Very Unsatisfied
Review:
"JUNK SHINGLES AND CUSTOMER SERVICE"
We built a new home in 2005, the builder put on Iko Cambridge 30 year shingles. Less than 15 years later they are junk and falling off. Filed a claim and found out that the only thing worse than Iko shingles is their customer service. File all sorts of info, pictures, receipts and samples and ask a question and they never respond. IKO if you cannot provide respectable customer service and stand by you product then close your doors. Your products is trash.
Date created: 2020-03-11
Name: Michael Wolferman
Location: Mansfield, PA.
Satisfaction Rating:
Very Unsatisfied
Review:
"Total Garbage, Terrible Customer Service"
Iko shingles were installed on a new home and within one year of ownership, the tabs on the 3 tab shingles lifted because they no longer adhered to each other and the tabs would flap and eventually tear off due to any wind. I've had shingles replaced and reattached 8 times over the 2 1/2 years of owning my new home. I've jumped through hoops sending photos and documentation to Iko and they refuse to honor any part of their 8 page warranty which pretty much covers them, not the consumer. Don't know which is worse, their shingles or customer service. I've had 5 different professional roofers confirm that this is definitely a shingle defect, not an install issue. All 5 roofers also state they would never use Iko shingles because they've either experienced problems, or have knowledge of their inferior shingles and warranty backing. I now need to have a new roof installed after only owning my new home for 2 1/2 years. Worst product and customer service I've ever experienced.
|
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roofingcompare.com. They do not necessarily represent the opinions of Roofingcompare.com.