Consumer Reviews of IKO shingles
#10 of 11 brands of shingles
25% of customers recommend
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Date created: 2021-06-15
Name: W H
Location: Omaha, NE
"Bad shingles, worse customer service"
Run far away. A light breeze is blowing ours off and after a very
lengthy warranty review by Iko they denied the claim based on an excuse
that makes zero sense and we’ve had two uninvolved roofers tell us was
not the cause of failure. It was 100% the shingle failing and Iko won’t
back their product.
Date created: 2021-05-08
Name: Marcel Gaumond
Location: Gatineau, QC
"Extremely Poor Customer Service from Iko"
Iko is by far the worst roofing company when comes customer service. We
live in a condo building built in 2014 and shingle problems started day
one. We were never able to get replacement or corrective measures from
them. The problem is always others from Iko. Extremely poor service,
Extremely poor products == don’t do business with them. There are other
serious and professional companies out there that will serve you much
better than Iko.
Date created: 2021-01-07
Name: Dawn Bertand
Location: Jacksonville, Fl
"Awe Struck By IKO Dynasty"
I was skeptical about selling Iko with the bad reviews that I have seen.
But, what I learned from much investigating (some of which my customers
shared with me) is that there was a problem at a few factories but all
issues got resolved. After months of research, one of my customers who
is an Army Corp engineer determined Iko was the best roof to put on his
house. It is noteworthy that since Iko had the manufacturing issues
they no longer outsource their materials as many of other shingle
manufactures do. All the materials are now made in-house so that the
product is consistent. Which has made them the only shingle manufacturer
that can still produce a lot of material during the 2020 Shingle
shortage. I also know from watching some of my competitors install roofs
that some are cutting corners and not installing every product required
by the manufacture for the warranty. Then if a problem arises they blame
the manufacture for lack of warranty coverage. I personally love Iko! It
is one of the heaviest, sturdiest architectural shingle on the market.
Iko has the longest basic bumper to bumper warranty without having to
buy a useless extended warranty. I fell in love with the Dynasty line.
The color Glacier is a brilliant blend of colors and gives your roof a
slate look for less money. I recently installed it on a million dollar
home. The entire Dynasty line is just stunning. Every time I install a
color I haven't seen on a home yet I am in awe! I will install Dynasty
on every home I will ever own! As I Project Manager, I can't beat the
personal attention I get from my local rep. If I get hit with an odd
ball question I can't answer, I can call her while with my homeowner and
get the answer. She even came out to some of my builds to ensure my
customers were doing well and answered some of my future customers
questions about the shingles. Great customer service!
Date created: 2020-12-08
Name: Geri Vallozzi
"Poor Quality Shingles not Backed by Warranty"
Shingles installed back in 2009 did not last and 25-30 year warranty not
honored after providing ample documents, pics, and sample shingles as
per warranty policy. To make matters worse, in order to get your claim
looked at, you must install new Iko shingles.
Needless to say, the claim was declined based on improper installation of shingles (high nailing) which was done by a certified and reputable company in business for 25 years plus. All roofing company I explain my story all say to stay away from IKO.
Date created: 2020-09-02
Name: Louise HalSmith
Location: Ocean City, NJ
"Failed Shingles Worthless Warranty"
First, I will start with the fact that I am a Material Specifier, Space
Planner and a General Contractor & have been in the construction
business for 4 decades. I installed IKO's "Crown Slate" color: "Regal
Stone," on a condo I own in a shore town in NJ. Crown Slate is a Class
IV shingle -- meaning that it has been tested for both Hail resistance (by
steel balls being shot and hitting the shingles) and Wind Resistance.
For wind, the shingles are warranted to stay on up to 110mph, with an
additional limited warranty of up to 130 mph. That is why I spec'd this
shingle for my condo. The barrier islands of NJ tend to get hit a few
times per year with hurricanes and other wind events. Since Superstorm
Sandy, the insurance industry (in this region) has tacked on an
additional 2% Wind Deductible. While most insurance companies offer a
discount for a Class IV shingles, they don't for the barrier islands.
Hence the 2nd reason for spec'ing a Class IV because I wanted to be protected
(lost the majority of my roof shingles during Sandy). IKOs "Crown Slate"
was installed in May 2013. In April 2020, this barrier island had Wind
Gusts documented to 64mph (see pic). Some of my Crown Slate disappeared
to God knows where, while others flipped over and some remained on the
roof. The shingles that flipped over, my roofing sub used to repair some
of the areas. The lost shingles were repaired with whatever stock my
roofer had available. I filed a claim with Iko immediately. After
speaking with their local territory manager (whom I knew from the
original spec). I gave them the timeline, a posted Wind mph pic, several
pics of the damaged roof, the roof repair and completed their claim
form. They didn't respond. So I called them after a few weeks, spoke
with a rep (I won't name), asked why they had not replied to my claim
package and they told me it was because I didn't send any of the roof
samples. No one else in the Roofing Shingle industry requires this. How
are you supposed to send roofing samples, if they blew away? What are
you supposed to do in the meantime? I made several more calls to the
Warranty Manager, as well as emails--each time following up my
conversations with the reps to him and nothing. During those calls, I
asked if Iko would send me a bundle or two of the same Crown Slate
shingles, so I could repair the roof, then I would gladly send them the
damaged shingles. They said, "No, they couldn't do that!" Well, of
course they can and should do that. That is what CertainTeed does, if
they have a failed roof. I wish I could post this story on IKO's website
but they don't have any place to do so. I'm guessing it's b/c they'd
have countless stories like mine (& I'm not just a regular homeowner). I
guess I will have the roof completely redone (with CertainTeed), then
sue Iko for all the Labor & Material, when this could've been settled by
them honoring their Warranty and sending me the few requested bundles.
Maybe all of the dissatisfied shingle owners should get together and
file a Class Action Suit?
Date created: 2020-08-03
Name: D L
"Poor quality products/ tiles failed/ company refuses to stand behind its products despite class action suits"
30 year shingles disintegrated. Iko ignored class action suit to replace
faulty products. Roofers say it is universally known as a low quality
product and company refuses to stand by its products and obligations.
Stay away at all costs.
Date created: 2020-04-23
Name: Bill McGowan
Location: Albany, NY
We had our roof replaced back in 2009. In 2014 noticed that shingles
installed (Iko) were lifting and folding over in moderate winds. Unable
to get installing contractor to respond. (Loucks' Brothers, in Altamont, NY). Had continuous problems with shingles lifting. We are now in the
process of getting our 10 year old roof replaced. Insurance adjuster came
by to inspect roof and came to the conclusion that shingles were of very
bad quality, not sealing properly and that contractor poorly installed.
Date created: 2020-04-09
Name: Donald Fessel
Location: Palmyra, IN
"Worst shingle ever used I put shingles on for 42 yrs"
Warranty was no good they would not do anything about it. They wouldn’t even send a sales rep out. The shingles would blow off in 20 mph wind. Shingles were not manufactured right not enough glue to hold shingles
down. I would never use Iko again.
Date created: 2020-03-19
Name: Rich B.
"JUNK SHINGLES AND CUSTOMER SERVICE"
We built a new home in 2005, the builder put on Iko Cambridge 30 year
shingles. Less than 15 years later they are junk and falling off. Filed
a claim and found out that the only thing worse than Iko shingles is
their customer service. File all sorts of info, pictures, receipts and
samples and ask a question and they never respond.
IKO if you cannot provide respectable customer service and stand by you product then close your doors. Your products is trash.
Date created: 2020-03-11
Name: Michael Wolferman
Location: Mansfield, PA.
"Total Garbage, Terrible Customer Service"
Iko shingles were installed on a new home and within one year of
ownership, the tabs on the 3 tab shingles lifted because they no longer
adhered to each other and the tabs would flap and eventually tear off
due to any wind. I've had shingles replaced and reattached 8 times over
the 2 1/2 years of owning my new home. I've jumped through hoops sending
photos and documentation to Iko and they refuse to honor any part of
their 8 page warranty which pretty much covers them, not the consumer.
Don't know which is worse, their shingles or customer service. I've had
5 different professional roofers confirm that this is definitely a shingle
defect, not an install issue. All 5 roofers also state they would never
use Iko shingles because they've either experienced problems, or have
knowledge of their inferior shingles and warranty backing. I now need to
have a new roof installed after only owning my new home for 2 1/2 years.
Worst product and customer service I've ever experienced.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roofingcompare.com.
They do not necessarily represent the opinions of Roofingcompare.com.